- Hypothesis
- Shoppers want a travel-size version of the line.
- Next step
- Test demand with existing shoppers before any sourcing.
Test before launch
Chatsi Solutions
Let shopper needs guide your next move.
Your customers reveal opportunities in what they ask, compare, and cannot find. Bring those signals together to prioritize clearer information, better offers, and future product ideas.
What shoppers asked
Grouped into themes by Growth Insights- “Will a 16-inch laptop fit in the main pocket?”Fit
- “Do you sell a pouch that fits inside this bag?”Insert
- “How big is the laptop sleeve, and is it padded?”Fit
- “Is there an organizer insert to go with it?”Insert
- Content fix
Laptop fit is unclear
- Action
- Add the sleeve’s dimensions and padding to the product page.
- Measure
- Follow repeat questions about this product.
- Product idea
Demand for an organizer insert
- Action
- Write a research brief and gauge interest with past buyers.
- Measure
- Track requests over the next season.
How it works
Chatsi is an AI shopping assistant for ecommerce stores. For shopper understanding, Growth Insights groups the questions and behaviors shoppers share into themes, so teams can improve product information and spot unmet demand.
Chatsi works with Shopify, Salesforce Commerce Cloud, Adobe Commerce (Magento), BigCommerce, WooCommerce and Miva.
Understand recurring buying barriers
Growth Insights groups related questions and behaviors so teams can see patterns beyond individual sessions. Identify products and explanations that deserve attention.
Find what your assortment is missing
Explore repeated requests for sizes, features, combinations, or services. Bring customer language into merchandising and product planning.
Close the learning loop
Use findings to prioritize content enrichment and refine category guidance. Follow subsequent interactions and outcomes to evaluate whether the changes helped.
Example workflow
- A shopper asks: Is there a smaller option for travel?
- A shopper asks: Does this come in a carry-on size?
- A shopper asks: Anything more compact for flights?
Theme
Demand for a travel-size version
Explore connected Chatsi capabilities
- Product
Growth Insights
Discover shopper needs, buying barriers, and opportunities to grow.
- Product
Agentic Content Enrichment
Fill product knowledge gaps using documents, images, and trusted data.
- Product
Vertical Playbooks
Apply industry-specific expertise to product guidance and selling conversations.
Related solutions:Other IndustriesApparel & Fashion
Frequently Asked
Questions
What ecommerce teams ask about this solution.
hello@chatsi.aiConversations reveal the needs behind requests, giving teams context for investigating potential new products, variants, and services.
Consider recurrence, the buying barrier involved, the quality of supporting evidence, and the effort required to test a useful response.
Shopper questions, conversations, and on-site actions such as what shoppers compare and cannot find. Related requests are grouped into themes, so patterns show beyond individual sessions.
Each theme points to a next step: clearer product information, a merchandising change, or a research brief to test demand for a new product before any sourcing decision.
See how Chatsi fits your store.
Bring your catalog, customer questions, and goals. Let’s explore the right combination of Chatsi capabilities for your buying journey.