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Chatsi for Specialty Retail

Bring your category expertise into every shopping journey.

Specialized products deserve knowledgeable guidance. Chatsi adapts to your catalog, customer questions, and buying process across niche retail and emerging commerce categories.

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How it works

Chatsi is an AI shopping assistant for ecommerce stores. For specialty retailers, AI Knowledge Hub brings your niche product expertise into every answer, and Growth Insights shows what your shoppers keep asking for.

Chatsi works with Shopify, Salesforce Commerce Cloud, Adobe Commerce (Magento), BigCommerce, WooCommerce and Miva.

  1. Start with how your customers choose

    Identify the questions and distinctions that shape a purchase. Build guidance around those decisions, whether you sell hobby products, pet accessories, or specialized equipment.

  2. Connect the knowledge behind your expertise

    Bring catalogs and supporting sources into AI Knowledge Hub. Use enrichment to improve missing details and make that knowledge available in shopping conversations.

  3. Let shopper needs shape what comes next

    Use Growth Insights to discover unclear products and unmet demand. Develop category guidance as you learn which questions and approaches are most useful.

Example shopping conversation

  1. Which tool is right for a beginner carving basswood?

  2. Happy to help. What are you making, and have you carved before?

    First projectA few projectsExperienced

  3. It’s my first project, a small spoon.

  4. Then start with a straight carving knife and one hook knife for the bowl. A spoon only needs those two, so a gouge set can wait until you try relief carving.

Explore connected Chatsi capabilities

  • Product

    AI Sales Concierge

    Guide shoppers from their first question to a confident purchase.

  • Product

    AI Knowledge Hub

    Connect your product data and brand expertise in one AI knowledge foundation.

  • Product

    Agentic Content Enrichment

    Fill product knowledge gaps using documents, images, and trusted data.

  • Product

    Growth Insights

    Discover shopper needs, buying barriers, and opportunities to grow.

Related solutions:Guided Selling & Product DiscoveryShopper Understanding & Growth Opportunities

Frequently Asked
Questions

What ecommerce teams ask about this solution.

Yes. Chatsi connects merchant-specific product knowledge with conversational guidance, allowing the experience to reflect specialized buying questions.
A sample catalog, common customer questions, and a description of the buying decisions you want to make easier provide a useful starting point.
Any category where shoppers ask specific questions before buying, such as pet travel, hobby tools, or specialty equipment. Chatsi works from your own product knowledge, so the guidance reflects your niche.
From your catalog, documents, and expert guidance connected through AI Knowledge Hub, and from the questions your shoppers ask, which Growth Insights groups over time.

See how Chatsi fits your store.

Bring your catalog, customer questions, and goals. Let’s explore the right combination of Chatsi capabilities for your buying journey.

Book a Demo