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Chatsi Solutions

Answer the question standing between browsing and buying.

A missing detail can leave a shopper unsure. Bring relevant questions and knowledgeable answers into the moments where customers are deciding whether a product is right for them.

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How it works

Chatsi is an AI shopping assistant for ecommerce stores. For purchase confidence, AI Sales Concierge and AI Engagement Prompts answer the questions that hold a purchase back, and Growth Insights shows which doubts keep coming up.

Chatsi works with Shopify, Salesforce Commerce Cloud, Adobe Commerce (Magento), BigCommerce, WooCommerce and Miva.

  1. Invite the questions shoppers hesitate to ask

    AI Engagement Prompts make useful starting points visible on category and product pages. Help shoppers explore suitability, differences, and practical concerns.

  2. Give answers that support a decision

    AI Sales Concierge explains relevant facts and tradeoffs in context. Address objections through useful guidance that respects the shopper’s priorities.

  3. Learn where uncertainty remains

    Growth Insights reveals repeated concerns and confusing products. Prioritize clearer information and measure how changes affect engagement and buying outcomes.

Example shopping conversation

  1. Is the higher-priced drill worth it for how I’ll use it? Mostly shelves and flat-pack furniture.

  2. For that, the standard model is plenty. The pro earns its price on masonry and all-day use.

    StandardPro
    Best forHome projectsDaily trade use
    MasonryNot suitedHammer mode
    BatteryHalf a dayAll day
    For shelves and furniture: Standard

Explore connected Chatsi capabilities

  • Product

    AI Sales Concierge

    Guide shoppers from their first question to a confident purchase.

  • Product

    AI Engagement Prompts

    Spark shopping conversations with AI-⁠generated questions on category and product pages.

  • Product

    Growth Insights

    Discover shopper needs, buying barriers, and opportunities to grow.

Related solutions:Electronics & AppliancesHome & Living

Frequently Asked
Questions

What ecommerce teams ask about this solution.

Chatsi can answer timely questions, explain product differences, and clarify suitability while the shopper is actively considering a purchase.
Track engagement and purchase outcomes, then use controlled experiments where possible to distinguish incremental impact from shopper self-selection.
Yes, when it suits the shopper’s stated use better. Explaining when a higher-priced model isn’t needed builds the trust that helps a shopper move forward.
Growth Insights groups the questions that hold purchases back, so your team can see which product pages need clearer information, comparisons, or answers.

See how Chatsi fits your store.

Bring your catalog, customer questions, and goals. Let’s explore the right combination of Chatsi capabilities for your buying journey.

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