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Chatsi for Luxury, Jewelry & Gifting

Bring personal care to considered purchases.

Help shoppers understand what makes a piece special and whether it suits the person or occasion. Deliver guidance that reflects your craftsmanship, product knowledge, and brand voice.

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How it works

Chatsi is an AI shopping assistant for ecommerce stores. For luxury, jewelry and gifting retailers, AI Sales Concierge explains craftsmanship and materials and helps shoppers choose meaningful gifts, in your brand’s voice.

Chatsi works with Shopify, Salesforce Commerce Cloud, Adobe Commerce (Magento), BigCommerce, WooCommerce and Miva.

  1. Tell the product story with substance

    Connect documented materials, design details, and care information with the shopper’s interests. Use visual content to enrich observable details without inventing provenance.

  2. Guide meaningful gifting decisions

    Explore occasion, recipient, preferences, and budget. Explain why an option may fit and help shoppers compare alternatives thoughtfully.

  3. Keep the experience true to your brand

    Use category guidance and brand knowledge to maintain an appropriate tone. Place useful prompts near products without overwhelming the presentation.

Example shopping conversation

  1. I’m looking for a gift for our 25th anniversary.

  2. Congratulations. Tell me a little about their style: classic or modern, and do they wear rings every day?

  3. Classic, and they wear rings every day, but don’t have a special one yet.

  4. Then a classic solitaire would suit them, set low enough to wear comfortably every day. If you’d rather not guess their ring size, a matching pendant is a thoughtful alternative.

    Solitaire ringPendant
    WornOn the handAt the neckline
    Daily wearLow settingEasy every day
    Best ifYou know their ring sizeYou’d rather not guess
    For an everyday ring wearer: the solitaire

Explore connected Chatsi capabilities

  • Product

    AI Sales Concierge

    Guide shoppers from their first question to a confident purchase.

  • Product

    Agentic Content Enrichment

    Fill product knowledge gaps using documents, images, and trusted data.

  • Product

    AI Engagement Prompts

    Spark shopping conversations with AI-⁠generated questions on category and product pages.

  • Product

    Vertical Playbooks

    Apply industry-specific expertise to product guidance and selling conversations.

Related solutions:Guided Selling & Product DiscoveryConversion & Purchase Confidence

Frequently Asked
Questions

What ecommerce teams ask about this solution.

Chatsi asks about the recipient and occasion, then explains relevant options based on preferences, budget, and product knowledge.
Brand guidance and product expertise inform the tone and substance of conversations, helping the experience feel consistent.
From your product knowledge: materials, settings, finishes, and care. Chatsi explains what each detail means for comfort and everyday wear, in your brand’s voice.
Yes. Chatsi asks about the recipient’s style and habits, then suggests pieces that are a safer choice, such as one that doesn’t depend on knowing a ring size.

See how Chatsi fits your store.

Bring your catalog, customer questions, and goals. Let’s explore the right combination of Chatsi capabilities for your buying journey.

Book a Demo