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Chatsi

AI Changed Shopping. Ecommerce Hasn't Caught Up.

Modern shoppers expect answers, guidance, and personalized recommendations—not filters, search bars, and guesswork.

Smart, Personalized
Customer Experience

The AI chatbot adapts to each user to offer thoughtful and personalized recommendations, and answers instantly - working for your store all day, every day , 24/7 (including Sundays at midnight).

Personalized recommendations:

Shoppers just ask — and Chatsi instantly finds, compares, and recommends the perfect product using natural, AI-powered language.

24/7 chatbot:

Chatsi is a 24/7 AI chatbot for Shopify, WooCommerce, and more — always available to answer product questions and boost conversions, even when your team is offline.

Instant answers:

Chatsi’s ecommerce chatbot delivers instant, accurate product recommendations and answers — no delays, no ticket queues, just real-time help that drives sales.

Human-like assistance:

Chatsi uses conversational AI to simulate a real human sales expert — helping shoppers find the right product through natural, engaging chat on your ecommerce store.

Your Expertise. Your Brand.
Smarter AI.

Your chatbot is trained on your unique product data, brand voice, and industry insight, delivering expert-level support that sounds like you. With dedicated onboarding and continuous AI tuning, Chatsi stays aligned with your goals and gets smarter with every conversation.

Product knowledge:

Backed by our AI Knowledge Hub™, Chatsi deeply understands your catalog, specs, and variants — even across 10,000+ SKUs.

Brand voice:

Keep your voice consistent — Chatsi mirrors your tone, personality, and brand values to ensure shoppers feel right at home.

Custom Use Cases:

Built for YOUR business needs — from upselling bundles to pre-sales Q&A, Chatsi crafts AI conversations tailored to your store’s unique goals.

Industry Context:

Chatsi understands your niche — from fashion to electronics, it brings vertical-specific smarts to guide every buyer confidently.

Tailored Setup:

We train your AI on your actual store backend — syncing deep product data, FAQs, reviews, and more to create a truly expert bot.

Business Goals:

Whether it’s boosting AOV, increasing conversion rates, or reducing returns, Chatsi aligns AI behavior with your real business outcomes.

Conversations → Conversions
Insights → Impact

Growth-focused AI that turns conversations → conversions by tracking performance, uncovering trends, and fine-tuning itself in real time.

Real-Time Analytics

Track chatbot performance and customer behavior instantly — Chatsi gives you real-time insights to drive smarter, faster decisions.

Scalable by Design

Chatsi scales effortlessly with your product catalog, traffic spikes, or multi-store setup — no downtime, no friction.

Data-Driven Growth

Every conversation fuels your growth — Chatsi turns chat data into actionable insights for marketing, retention, and merchandising.

Self-Optimizing AI

Chatsi continuously learns from every conversation — refining answers and recommendations to boost conversions over time.

Proven Results Across E-Commerce Deployments

Based on 24-month analysis across online retailers with $10M+ annual revenue.

  • Tickets Handled Automatically

    70%

    Support inquiries resolved automatically without agent involvement—allowing teams to scale without proportional headcount increases.

  • Abandoned Carts Recovered

    30–40%

    Ticket deflection and reduced staffing drive measurable savings—enterprise customers achieve full ROI within 6 months.

  • Faster Response Time

    70x

    Customers get immediate answers 24/7 across all time zones—eliminating wait times and boosting satisfaction for international users.

Rapid Deployment, Expert Support, Continuous Optimization

Our enterprise onboarding ensures fast time-to-value with minimal disruption—covering knowledge base setup, team training, and ongoing optimization.

  • Turn Every Chat Into a Qualified Lead.

    Chatsi qualifies visitors using your ICP criteria and routes high-intent leads directly to your team. Every conversation becomes pipeline, even while you sleep.

  • 100% Trustworthy AI

    Chatsi delivers expert answers from your knowledge base—not AI guesswork—backed by SOC 2 Type II certification for security.

  • Actionable Insights

    Every support conversation reveals insights—Chatsi surfaces trending issues and knowledge gaps to reduce future ticket volume.

Where Chatsi Delivers the Biggest Impact

Built for brands with complex products, premium purchases, and large catalogs, Chatsi helps shoppers find the right products faster and buy with confidence.

Chatsi is perfect for high-consideration items where one question can derail the sale. A smart AI assistant can answer questions about technical specs, compatibility questions, reviews and provide instant comparisons, increasing confidence in purchase decisions.

Niches like vitamins, minerals and supplements, automotive aftermarket, pet supplies, sporting equipment, hobbies, outdoor, often benefit from expert-level assistance, which Chatsi virtual sales assistant can provide.

Shoppers often have specific questions on sizing, fit, color variations, and materials. AI chat can offer fast, personalized style recommendations and product discovery for even the most discerning of shoppers.

AI chat can suggest products based on customer preferences and styling ideas no matter how they explain them, and find complementary items, aiding in a holistic shopping experience.

Discover What’s Possible

In a 30-minute consultation, we’ll evaluate your ecommerce experience, identify opportunities for AI-assisted selling, and estimate the potential impact on conversion and revenue.

Book Meeting

Voices of Trust

  • GoalZero
    Incredible AI solution. The improved shopping experience has made a real difference for our customers selecting from some complicated options. Helps our customers find right products quickly and effortlessly, and we soon noticed a clear uptick in conversions as a direct result.
    Spencer QAssociate Director of E-commerce
  • MNG Brands
    From day one, the Chatsi team brought a spirit of collaboration and genuine care to our onboarding journey. The creative process of refining the perfect AI tool to meet our needs has been thoughtful, seamless, and honestly, just really fun!
    Christina JSenior Learning & Development Manager
  • SMITH
    It feels like magic. Customers ask anything and Chatsi nails it, every time. It’s like having our smartest product expert on call 24/7.
    James VDirector of Digital Experience
  • Meraki
    Chatsi nails the balance between smart tech and seamless UX. It just works and it feels like part of the brand, not just bolted on.
    John TSenior Manager - User Experience
  • Tasty Edits
    Chatsi gives better answers than I could give…big win.
    Alex LCEO

Frequently Asked
Questions

Have questions about Chatsi? Our experienced support team is always ready to assist whenever you need help.

Chatsi uses deep product and other data from shop backend and other approved sources, including product attributes, PDF manuals, installation guides, images, videos, and other documents. It also uses public data such as reviews, YouTube, Reddit, and social media, as well as optional customer data like demographic information, purchase history, and preferences. This data is processed using Gen AI, Natural Language Understanding (NLU), and Retrieval Augmented Generation (RAG).

Chatsi offers easy-to-install apps for major e-commerce platforms like Shopify, Salesforce Commerce Cloud, Woo, Bigcommerce, Magento, and WordPress.

Yes! Any language is no problem. No special training materials or translation needed. Chatsi AI can train in English --then answer in any language.

Yes - our AI sales agent can also deploy easily on any other site platform like SFCC (Salesforce), Magento, BigCommerce, Miva, Wordpress, etc.  We offer app-based installation for the most popular e-com platforms.

Implementing Chatsi on a site only requires adding the app and/or a script provided by Chatsi. So technically it’s just a minute or two. Most proof-of-concept (POC) trials last 30 days in order to fine-tune the AI persona and genius details with the merchant and tune up the source data that trains your custom AI knowledge base.

Building a DIY chatbot may seem cost‑effective, but one hallucinated policy or unsafe response can expose your brand to lawsuits, fines, and viral bad press—just ask Air Canada and Pak’nSave. Purpose‑built platforms shoulder the heavy lifting of content moderation, attacks, legal compliance, and continuous model tuning, so you can innovate without risking customer trust or your bottom line.

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Your Store Is Open 24/7. Your Sales Team Shouldn't Have To Be.

See exactly what Chatsi would do for your store — live, in 20 minutes.

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