See how Chatsi’s AI Knowledge Hub™, Conversational Search™, and Product Genius™ work together to boost sales, slash support tickets, and give shoppers instant, on-brand answers — all while you focus on growing your store.
Chatsi handles every part of the customer journey — from first question to closed sale — 24/7, without adding headcount.
Chatsi syncs with your help center and FAQs in real time. Route complex issues with full context — no customer ever starts from scratch.
Scale support capacity without proportional headcount increases—maintain quality during rapid customer growth.
Resolve 70% of Tier 1 inquiries before they create tickets—freeing your team for complex, high-value work.
Transfer to agents seamlessly with full conversation history, customer context, and preliminary troubleshooting steps.
Deliver consistent support across web, mobile, email, SMS, and social—maintaining context when customers switch channels.
Chatsi syncs with your product catalog, help center, and workflows — staying accurate in real time, without manual updates.
Sync automatically with your help center, FAQs, API docs, and release notes—staying accurate in real time.
Automate password resets, account verification, order lookups, and refunds—executing standard procedures consistently every time.
Route escalations by complexity, customer value, SLA risk, or sentiment—with full context transferred automatically.
Integrate natively with your helpdesk and CRM—auto-creating tickets and updating customer records in real time.
Monitor resolution quality and compliance with brand guidelines—surfacing knowledge gaps and flagging issues proactively.
Configure AI to hit your SLA and KPI targets—whether reducing tickets, improving CSAT, or cutting response times.
Chatsi identifies hesitant shoppers, delivers personalized recommendations, and applies the right offer at the right moment — 30–40% of abandoned carts recovered.
Track deflection rates, CSAT, first-contact resolution, and channel performance—segmented by issue type and agent.
Surface unanswered questions, escalation patterns, and trending issues—prioritizing knowledge base updates by volume impact.
Analyze sentiment trends and emerging issues before they escalate—tracking pain points and product feedback at scale.
Chatsi learns from every resolution—improving answer quality, refining escalation logic, and optimizing conversation flows continuously.
Based on 24-month analysis across online retailers with $10M+ annual revenue.
Support inquiries resolved automatically without agent involvement—allowing teams to scale without proportional headcount increases.
Ticket deflection and reduced staffing drive measurable savings—enterprise customers achieve full ROI within 6 months.
Customers get immediate answers 24/7 across all time zones—eliminating wait times and boosting satisfaction for international users.
Our enterprise onboarding ensures fast time-to-value with minimal disruption—covering knowledge base setup, team training, and ongoing optimization.
Chatsi qualifies visitors using your ICP criteria and routes high-intent leads directly to your team. Every conversation becomes pipeline, even while you sleep.
Chatsi delivers expert answers from your knowledge base—not AI guesswork—backed by SOC 2 Type II certification for security.
Every support conversation reveals insights—Chatsi surfaces trending issues and knowledge gaps to reduce future ticket volume.
Engage shoppers with smart, instant answers. Chatsi handles questions about sizing, specs, and shipping—guiding customers toward confident purchases, 24/7.
Incredible AI solution. The improved shopping experience has made a real difference for our customers selecting from some complicated options. Helps our customers find right products quickly and effortlessly, and we soon noticed a clear uptick in conversions as a direct result.
From day one, the Chatsi team brought a spirit of collaboration and genuine care to our onboarding journey. The creative process of refining the perfect AI tool to meet our needs has been thoughtful, seamless, and honestly, just really fun!
It feels like magic. Customers ask anything and Chatsi nails it, every time. It’s like having our smartest product expert on call 24/7.
Chatsi nails the balance between smart tech and seamless UX. It just works and it feels like part of the brand, not just bolted on.
.avif){kind=small}
Chatsi gives better answers than I could give…big win.
Have questions about Chatsi? Our experienced support team is always ready to assist whenever you need help.
Chatsi uses deep product and other data from shop backend and other approved sources, including product attributes, PDF manuals, installation guides, images, videos, and other documents. It also uses public data such as reviews, YouTube, Reddit, and social media, as well as optional customer data like demographic information, purchase history, and preferences. This data is processed using Gen AI, Natural Language Understanding (NLU), and Retrieval Augmented Generation (RAG).
Chatsi offers easy-to-install apps for major e-commerce platforms like Shopify, Salesforce Commerce Cloud, Woo, Bigcommerce, Magento, and WordPress.
Yes! Any language is no problem. No special training materials or translation needed. Chatsi AI can train in English --then answer in any language.
Yes - our AI sales agent can also deploy easily on any other site platform like SFCC (Salesforce), Magento, BigCommerce, Miva, Wordpress, etc. We offer app-based installation for the most popular e-com platforms.
Implementing Chatsi on a site only requires adding the app and/or a script provided by Chatsi. So technically it’s just a minute or two. Most proof-of-concept (POC) trials last 30 days in order to fine-tune the AI persona and genius details with the merchant and tune up the source data that trains your custom AI knowledge base.
Building a DIY chatbot may seem cost‑effective, but one hallucinated policy or unsafe response can expose your brand to lawsuits, fines, and viral bad press—just ask Air Canada and Pak’nSave. Purpose‑built platforms shoulder the heavy lifting of content moderation, attacks, legal compliance, and continuous model tuning, so you can innovate without risking customer trust or your bottom line.
See exactly what Chatsi would do for your store — live, in 20 minutes.
.avif)