AI Powered
Proven Support Cost Reduction Without Sacrificing Quality
Enterprise Support Automation That Customers Trust
Deploy enterprise AI across every customer touchpoint—resolving issues instantly, escalating with full context.
Intelligent Issue Resolution
Resolve account, billing, and troubleshooting questions automatically using your knowledge base—24/7, with no wait times.
Comprehensive FAQ coverage:
Scale support capacity without proportional headcount increases—maintain quality during rapid customer growth.
Smart ticket deflection:
Resolve 70% of Tier 1 inquiries before they create tickets—freeing your team for complex, high-value work.
Intelligent escalation:
Transfer to agents seamlessly with full conversation history, customer context, and preliminary troubleshooting steps.
Multi-channel support:
Deliver consistent support across web, mobile, email, SMS, and social—maintaining context when customers switch channels.
FAQ coverage
Ticket deflection
Smart escalation
Multi-channel
Your Knowledge Base. Your Support Processes. Enterprise AI.
Chatsi adapts to your product knowledge, existing support workflows, and SLAs—not the other way around.
Help center integration:
Sync automatically with your help center, FAQs, API docs, and release notes—staying accurate in real time.
Conversation flows:
Automate password resets, account verification, order lookups, and refunds—executing standard procedures consistently every time.
Handoff protocols:
Route escalations by complexity, customer value, SLA risk, or sentiment—with full context transferred automatically.
Helpdesk integration:
Integrate natively with your helpdesk and CRM—auto-creating tickets and updating customer records in real time.
Support workflows:
Monitor resolution quality and compliance with brand guidelines—surfacing knowledge gaps and flagging issues proactively.
Support KPIs:
Configure AI to hit your SLA and KPI targets—whether reducing tickets, improving CSAT, or cutting response times.
Product knowledge
Help center integration
Conversation flows
Helpdesk integration
Support workflows
Support KPIs
Support Intelligence That Drives Operational Efficiency
Turn every support conversation into actionable insights that reduce operational costs and demonstrate clear ROI.
Support Analytics
Track deflection rates, CSAT, first-contact resolution, and channel performance—segmented by issue type and agent.
Always Available
Surface unanswered questions, escalation patterns, and trending issues—prioritizing knowledge base updates by volume impact.
Issue Intelligence
Analyze sentiment trends and emerging issues before they escalate—tracking pain points and product feedback at scale.
Continuous Learning
Chatsi learns from every resolution—improving answer quality, refining escalation logic, and optimizing conversation flows continuously.
Support analytics
Always Available
Issue Intelligence
Continuous Learning
Proven Support Cost Reduction Across Enterprise Deployments
Results from a 24-month analysis across B2B SaaS enterprise companies with 50 or more support agents.
Ticket Deflection Rate
+23%
Support inquiries resolved automatically without agent involvement—allowing teams to scale without proportional headcount increases.
Faster Response Time
–40%
Ticket deflection and reduced staffing drive measurable savings—enterprise customers achieve full ROI within 6 months.
Faster Response Time
70x
Customers get immediate answers 24/7 across all time zones—eliminating wait times and boosting satisfaction for international users.
Rapid Deployment, Expert Support, Continuous Optimization
Our enterprise onboarding ensures fast time-to-value with minimal disruption—covering knowledge base setup, team training, and ongoing optimization.
AI That Sells
One click deploys your multilingual AI sales rep 24/7—built for Shopify, WooCommerce, Magento, BigCommerce, and more.
100% Trustworthy AI
Chatsi delivers expert answers from your knowledge base—not AI guesswork—backed by SOC 2 Type II certification for security.
Actionable Insights
Every support conversation reveals insights—Chatsi surfaces trending issues and knowledge gaps to reduce future ticket volume.
One-Click Enterprise SaaS Solution
Boost Sales with Chatsi AI
Engage shoppers with smart, instant answers. Chatsi handles questions about sizing, specs, and shipping—guiding customers toward confident purchases, 24/7.
Voices of Trust
GoalZero
Incredible AI solution. The improved shopping experience has made a real difference for our customers selecting from some complicated options. Helps our customers find right products quickly and effortlessly, and we soon noticed a clear uptick in conversions as a direct result.
Spencer Q
Associate Director of E-commerce
MNG Brands
From day one, the Chatsi team brought a spirit of collaboration and genuine care to our onboarding journey. The creative process of refining the perfect AI tool to meet our needs has been thoughtful, seamless, and honestly, just really fun!
Christina J
Senior Learning & Development Manager
SMITH
It feels like magic. Customers ask anything and Chatsi nails it, every time. It’s like having our smartest product expert on call 24/7.
James V
Director of Digital Experience
Meraki
Chatsi nails the balance between smart tech and seamless UX. It just works and it feels like part of the brand, not just bolted on.
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John T
Senior Manager - User Experience
Tasty Edits
Chatsi gives better answers than I could give…big win.
Alex L
CEO
Frequently Asked
Questions
Have questions about Chatsi? Our experienced support team is always ready to assist whenever you need help.
Chatsi uses deep product and other data from shop backend and other approved sources, including product attributes, PDF manuals, installation guides, images, videos, and other documents. It also uses public data such as reviews, YouTube, Reddit, and social media, as well as optional customer data like demographic information, purchase history, and preferences. This data is processed using Gen AI, Natural Language Understanding (NLU), and Retrieval Augmented Generation (RAG).
Chatsi offers easy-to-install apps for major e-commerce platforms like Shopify, Salesforce Commerce Cloud, Woo, Bigcommerce, Magento, and WordPress.
Yes! Any language is no problem. No special training materials or translation needed. Chatsi AI can train in English --then answer in any language.
Yes - our AI sales agent can also deploy easily on any other site platform like SFCC (Salesforce), Magento, BigCommerce, Miva, Wordpress, etc. We offer app-based installation for the most popular e-com platforms.
Implementing Chatsi on a site only requires adding the app and/or a script provided by Chatsi. So technically it’s just a minute or two. Most proof-of-concept (POC) trials last 30 days in order to fine-tune the AI persona and genius details with the merchant and tune up the source data that trains your custom AI knowledge base.
Building a DIY chatbot may seem cost‑effective, but one hallucinated policy or unsafe response can expose your brand to lawsuits, fines, and viral bad press—just ask Air Canada and Pak’nSave. Purpose‑built platforms shoulder the heavy lifting of content moderation, attacks, legal compliance, and continuous model tuning, so you can innovate without risking customer trust or your bottom line.
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Ready to Scale Support Without Scaling Costs?
See how Chatsi can reduce your enterprise support costs by 40–60% while maintaining high customer satisfaction.
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